FAQ
Answers for barbershops and salons ordering from Sultan. For the full partnership terms, see For barbers. Anything not covered here: message us on WhatsApp at +46 72 230 47 30 or email info@brandsofsultan.com.
Wholesale & ordering
Who can order from Sultan?
Barbershops, salons and other registered businesses. You need a registered business to place a partner order. Private customers in Sweden can buy our gift set until 24 December.
Is there a lock-in or a minimum order?
There is no lock-in and no obligation to reorder, but there is a minimum order of €148 excluding VAT. You mix freely across the four products, so it can be 16 Hair Styling Wax Cream, or eight Hair Styling Wax Cream, three Beard Oil, three Beard Wax and three Beard Wash, or any other combination that reaches €148.
Why is there a minimum at all?
Shipping is free on every order. Below roughly one shelf, the freight costs more than the order is worth, so a minimum is what keeps shipping free for everyone else.
How do I place an order?
On the order page: set a quantity per product, see the total and the retail value update as you go, and check out. You do not need to message anyone. WhatsApp is there if you have a question first.
How can I pay?
By card (Visa, Mastercard, American Express), Apple Pay, Google Pay or Klarna (including Klarna Pay in 30 days, on Klarna's terms). Every order comes with a VAT invoice to your company by email. Invoice, payable within 14 days, is available for returning partners; contact us to set it up.
Shipping
Is shipping free?
Yes, on every order that meets the €148 minimum.
Where do you ship from, and how long does delivery take?
We ship from the warehouse in Helsingborg, Sweden. Delivery is normally 3–5 business days within Sweden and 3–7 business days to Germany. These are estimates, not guarantees.
Which countries do you currently ship to?
Sweden and Germany.
EU delivery
Do you deliver anywhere in the EU, or only Sweden and Germany?
Currently only Sweden and Germany. We are not yet set up to ship to other EU countries.
Can a business in another EU country place an order today?
Not yet — sales are currently limited to Sweden and Germany. Message us on WhatsApp or by email if you would like to be kept in the loop as that changes.
Is VAT handled differently for cross-border EU orders?
Yes — see the VAT section below.
VAT
Are your prices excluding VAT?
Partner prices are quoted excluding VAT. Recommended retail prices include VAT. What you pay at checkout depends on your delivery country and VAT status, as below.
How is VAT handled for German businesses?
Orders to German businesses with a valid VAT ID (USt-IdNr.) are invoiced without Swedish VAT as a VAT-exempt intra-Community supply. You account for VAT on the acquisition in Germany. We check the number in VIES, and the goods are shipped from Sweden to Germany. Orders within Sweden include Swedish VAT. Enter your VAT ID in the cart before checkout and it is checked automatically.
What if VAT isn't removed automatically at checkout?
Message us on WhatsApp or by email with your VAT number and order details and we'll issue a corrected invoice.
Recommended retail prices
Is there a recommended retail price?
Yes. Every product has a recommended retail price including VAT. You set your own shelf price.
What are the recommended retail prices?
Hair Styling Wax Cream 100 ml: retail EUR 24. Beard Oil 30 ml: retail EUR 26. Beard Wax 75 ml: retail EUR 22. Beard Wash 150 ml: retail EUR 18.
Reorder
How often should I reorder?
Most shops find their rhythm around every 6–8 weeks after the first order, once retail sales set the pace. Check your shelf before it runs empty — a customer who wants to buy and can't waits for no one.
Is there an obligation to reorder?
No. Reorder only what has actually sold, whenever you need to. The same €148 minimum applies to a reorder.
How do I place a reorder?
The same way as your first order, on the order page.