Refund policy

Brands of Sultan sells to businesses only. Orders are placed by barbershops, salons, retailers and other trade customers acting in the course of their business.

 

Business customers: no statutory right of withdrawal. The 14-day right of withdrawal under EU consumer law applies to consumers only and does not apply to business-to-business orders. Trade orders are binding once confirmed. The terms below apply instead.

 

Damaged, faulty or incorrect goods: inspect your delivery on arrival. Report transport damage, faulty products, incorrect items or short shipments to info@brandsofsultan.com within 7 days of delivery, with your order number and photographs of the goods and the outer carton. We will replace the goods or issue a full credit, and we cover return shipping in these cases.

 

Returns of correctly delivered goods: accepted by prior agreement only, at our discretion, within 14 days of delivery. Goods must be unopened, unused, in their original sealed packaging and in resalable condition. Return shipping is at the customer's expense. We may apply a restocking fee of up to 15 percent of the invoiced value.

 

Hygiene: cosmetic products that have been opened, used or had their seal broken cannot be returned unless faulty.

 

Return authorisation: do not ship anything back before we have confirmed the return in writing and issued a return reference. Unannounced returns may be refused or returned at the sender's cost.

 

Credits and refunds: once we have received and inspected the returned goods, we issue a credit note or refund to the original payment method within 14 days. Where an invoice remains unpaid, the credit is set off against the invoice.

 

Returns address: Sultan AB, c/o warehouse, Langebergavagen 40, SE-256 69 Helsingborg, Sweden.

 

Contact: info@brandsofsultan.com. Sultan AB, company registration number 559514-0442, VAT SE559514044201. These terms are governed by Swedish law. Nothing in this policy limits any mandatory statutory rights that may apply.