Fraktpolicy

Shipping Policy

Last updated: 9 August 2026

1. Shipping locations

Orders are dispatched from our warehouse in Helsingborg, Sweden.

We currently deliver to customers in Sweden and Germany.

2. Delivery times

Estimated delivery times are:

Sweden: 3 to 5 business days
Germany: 3 to 7 business days

Delivery times are estimates and cannot be guaranteed.

During product launches, holidays, periods of high demand or other exceptional circumstances, delivery may take longer than usual.

3. Shipping cost

Shipping is free on all orders, with no minimum order value.

4. Order tracking

Once your order has been dispatched, tracking information will be sent to the email address provided with your order.

Please allow some time for the tracking information to become active after the shipment has been registered with the carrier.

5. Delivery delays

Sultan AB is not responsible for delays caused by shipping carriers, customs processing or circumstances outside our reasonable control.

If your shipment appears to be significantly delayed, please contact us and we will assist you in investigating the delivery.

6. Incorrect delivery information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If an order cannot be delivered because incorrect or incomplete information was provided, please contact us as soon as possible so that we can determine what options are available.

7. Damaged or missing shipments

If your order arrives damaged, or if tracking indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible.

Include your order number and relevant information about the shipment so that we can investigate the matter.

8. Contact

For questions regarding shipping or delivery, please contact:

Sultan AB
Email: info@brandsofsultan.com
Warehouse dispatch: Helsingborg, Sweden